100 % Service Guarantee

In the event that a surviving family member is not 100% satisfied with any aspect of the Dignity Memorialä service you selected, your Dignity Memorial service provider will make every effort to correct the situation immediately. If the situation cannot be corrected, your family will receive a full refund for that portion of the service. This is our promise of your family's satisfaction.

National Portability

With Dignity Memorial, the service you select is fully transferable and will be honored by any Dignity Memorial service provider within our network of more than 1500 funeral homes throughout the United States and Canada. If you move, and your new address is more than 75 miles from your current place of residence and your Dignity Memorial service provider, your Dignity Memorial Plan moves with you. If there is no Dignity Memorial service provider in the area to which you move, we will use our best efforts to find another service provider to honor the guaranteed price.

24-Hour Compassion Helpline SM

The Compassion Helpline is a service offered through Dignity Memorial service providers to help those in grief. It gives you somewhere to turn for help, especially if those who normally support us, like clergy, family or friends are unavailable.

The Compassion Helpline is a 24-hour-a-day, 365-days-a-year counseling resource. It is staffed at all times by licensed professionals specially trained in grief counseling. All staff members have advanced degrees, whether Ph.D.s or Masters in Social Work (MSWs). By calling the toll-free number, you can talk at any time, night and day, to professionally trained counselors who will support and guide you through this difficult time of grief.

The Compassion Helpline is free to immediate family members (spouse, siblings, children) and significant others. It is available for up to one year after the time of death, and may be used in conjunction with Hospice services as well.

Finally, the Compassion Helpline counselors maintain a network of therapists and support groups for which individual appointments can be arranged (at your own expense) should face-to-face counseling be desired.

The Dignity Memorial Compassion Helpline number is 1-800-480-1234

Access to Grief Management Library

Picking up the pieces® is an award-winning series of video tapes designed to help people cope with the loss of a loved one. Whether it is dealing with the loss of a spouse, parent or child, these video tapes offer helpful advice, understanding and counsel. These video tapes also provide direction to additional grief management resources as your friends and family work through a very difficult time.

Dignity Memorial Telephone Card

In the days following the death of a loved one, there are many people to be notified. The Dignity Memorial Telephone Card provides long-distance service, free of charge. Your loved ones will appreciate the support they get from family and friends, near and far.

Child/Grandchild Protection Program

In the unfortunate event that a child or grandchild (age 0-21) of years dies while your Dignity Memorial Plan is in effect, your Dignity Memorial service provider will provide complete funeral services, free of charge, up to the level of service you originally selected. This is our way of helping you and your family through a very difficult time.

Internet Memorial/Archive

An Internet Memorial is an everlasting tribute to the departed. Your Dignity Memorial service provider can help you document your life electronically, essentially developing your own personal web page memorial. Electronically recording memories, photographs and stories from your life will allow your grandchildren and future generations to read, understand, enjoy and remember.

Aftercare® Planner

Managing business affairs and closing an estate after the loss of a loved one can be a daunting process. Unfortunately, many of these details require immediate attention. The Aftercare® Planner is a comprehensive guide that provides a step-by-step organizational system to help you simplify and prioritize the tasks at hand. With the Aftercare® Planner you will receive pre-written letters, helpful tips on estate management, and a system to track all your activities. The Aftercare® Planner will help you reduce professional fees and unnecessary service charges and will minimize time and effort. Some families find the Aftercare® Planner beneficial before a loss occurs to start the documentation, estate management and information gathering in advance. Whatever the circumstance, the Aftercare® Planner is a helpful tool to assist you when handling these affairs.

Legal Plan Membership

The Dignity Memorial Plan includes membership in a legal services plan which can provide you with free and discounted legal advice and services concerning simple wills and many other legal matters.

Personal Planning Guide

This valuable booklet will document all of your funeral wishes whether it be a particular reading or song or even the flowers you prefer. It also documents additional family information such as military history, family heritage, estate information, insurance coverage, and an inventory of personal property. The Personal Planning Guide is an important reference document for your family and heirs.

Merchandise and services provided may be slightly different in some markets.
The Aftercare®® Planner may not be deemed to be rendering legal, financial, or other professional advice.

 

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